Customer Support

Full-Time
Fully_Remote
Argentina, Chile, Colombia, Mexico, Peru, Uruguay, Brazil

Summary of the Role 

We are looking for a Customer Service Specialist to own day-to-day customer support during peak traffic hours (Wednesday through Sunday, CST). Reporting directly to the CS & Supply Chain Lead, you will handle customer inquiries using Gorgias, manage order and shipping edge cases in Shopify and warehouse management systems (WMS), coordinate with 3PL logistics partners, and route customer feedback to the internal team to drive continuous product and operational improvements.

Desired Skills

  • Advanced English proficiency with a warm, friendly, and approachable communication style.
  • 1–2 years of hands-on customer support experience, ideally in a DTC E-Commerce environment.
  • Direct experience using Gorgias or equivalent platforms (such as Intercom or Zendesk).
  • Practical experience navigating Shopify, Amazon, and WMS backends to issue refunds, process replacements, and track shipments.
  • Ability to spot recurring order delays or fulfillment issues and escalate them proactively.
  • Full commitment to working a Wednesday through Sunday schedule (CST hours).

Responsibilities

  • Customer Inquiry Management: Respond to incoming support tickets via Gorgias and email while maintaining a helpful, brand-aligned tone.
  • Order & Inventory Troubleshooting: Navigate Shopify, Amazon, and WMS tools to process returns, manage replacement orders, and resolve shipment edge cases.
  • Logistics & 3PL Coordination: Identify fulfillment delay patterns, track shipments, and liaise directly with 3PL logistics partners.
  • Product Feedback Loop: Document recurring customer pain points and operational trends to inform internal supply chain and product enhancements.

Nice-to-Haves

  • Prior experience transitioning support operations from an agency model to an internal team.
  • Background working with fast-growing consumer packaged goods (CPG) or specialty hardware/kitchenware products.

Who You Are

  • Friendly & Approachable: You bring an empathetic tone to customer interactions that reflects a warm brand identity.
  • Proactive Pattern-Spotter: You naturally identify recurring fulfillment glitches or product defects and share data-backed insights with leadership.
  • Eager to Learn & Grow: You seek out feedback, adapt quickly, and want to build a long-term career within an early-stage team.

Some benefits:

  • 🖥️ 100% remote work
  • ⌚ Full-time schedule, flexible according to objectives
  • 🏖️PTO & holidays
  • 💻 Laptop.

About Howdy

Howdy.com, founded in 2018 and headquartered in Austin, Texas, helps US companies who want to hire, manage, and retain their teams in Latin America (LatAm) directly but need help with multinational logistics, contracts, compliance, and culture. Companies that use Howdy.com get the best talent available in LatAm and gain access to an entire network and a thriving community of professionals who are changing the world. By partnering with Howdy.com, companies can expand their physical presence into some of the fastest-growing economies in LatAm.

Howdy.com is a member of Y Combinator and has garnered significant support from prominent investors, including Greycroft and Obvious Ventures. The company raised over $20 million in a series A venture capital round.

Our core values

#1 Sports Team: At Howdy, we win together. From players to support, everyone is vital to our success. We hire for excellence, prioritize teamwork, and strive for continuous improvement. We collaborate, seek advice, and actively contribute to Howdy's victories.

Altruism: Demonstrating altruism involves prioritizing the team and assuming the best in others. We communicate openly, provide honest feedback, and extend grace. Altruism is selfless service, focusing on supporting our players and team growth.

Curiosity: Being curious at Howdy means having the willingness to learn, adapt, and explore new ideas. We question existing beliefs, embrace humility, and see curiosity as our superpower. Demonstrating curiosity involves researching unfamiliar tasks, asking questions to understand the full picture, and seeking better ways to complete routine tasks.

Have Spirit: Having spirit at Howdy is about celebrating wins, building a sense of community, and bringing positivity. Demonstrating spirit involves attending events, getting to know teammates, participating in challenges, and proudly wearing the Howdy swag. Simply put, it's about bringing a super-fan spirit to work every day.