Implementation Specialist

Full-Time
Fully_Remote
Argentina, Chile, Colombia, Mexico, Peru, Uruguay, Brazil

Desired Skills:

  • English B2 or above.
  • 3–5 years of professional experience in SaaS implementation, customer onboarding, technical support, or related roles.
  • Experience implementing or onboarding SaaS platforms for external clients.
  • Strong client-facing communication and stakeholder management skills.
  • Experience coordinating projects, timelines, and multiple priorities simultaneously.
  • Hands-on experience with User Acceptance Testing (UAT) and Quality Assurance (QA) processes.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Experience with ticketing systems, project management tools, or implementation workflows.
  • Strong documentation and process management skills.
  • Familiarity with tools such as GitHub, Excel, HTML, or similar technologies.
  • Comfortable leveraging AI tools such as ChatGPT and other AI-assisted productivity tools.
  • Strong organizational and time management abilities.
  • Ability to work independently and collaboratively across cross-functional teams.


Nice to Have:

  • Experience working with higher education institutions or education technology platforms.
  • Familiarity with SaaS deployment and version control processes.
  • Relevant certifications or academic background in Computer Science, Information Technology, or related fields.
  • Experience improving operational workflows or implementation processes.


Responsibilities

  • Partner with clients to gather, understand, and document implementation requirements.
  • Manage implementation plans, timelines, and project coordination activities.
  • Configure, test, troubleshoot, and validate software deployments.
  • Support successful onboarding and adoption of the platform through training and ongoing client support.
  • Perform UAT and QA reviews to ensure implementation accuracy and consistency.
  • Create and maintain implementation documentation, workflows, and best practices.
  • Collaborate with implementation, support, and development teams to resolve technical and deployment-related issues.
  • Provide feedback to internal teams regarding product usability, functionality, and enhancement opportunities.
  • Identify opportunities to improve implementation efficiency, scalability, and customer experience.
  • Stay up to date with SaaS implementation best practices, emerging technologies, and AI-driven productivity tools.


Who You Are

  • Customer-oriented with a strong problem-solving mindset.
  • Proactive, organized, and detail-oriented.
  • Strong communicator and collaborative team player.
  • Adaptable and comfortable managing multiple priorities in fast-paced environments.
  • Curious, open to feedback, and eager to learn.

Some benefits:

Some benefits: 

  • 🖥️ 100% remote work
  • ⌚ Full-time schedule, flexible according to objectives
  • 🏖️PTO & holidays

About Howdy

Howdy.com, founded in 2018 and headquartered in Austin, Texas, helps US companies who want to hire, manage, and retain their teams in Latin America (LatAm) directly but need help with multinational logistics, contracts, compliance, and culture. Companies that use Howdy.com get the best talent available in LatAm and gain access to an entire network and a thriving community of professionals who are changing the world. By partnering with Howdy.com, companies can expand their physical presence into some of the fastest-growing economies in LatAm.

Howdy.com is a member of Y Combinator and has garnered significant support from prominent investors, including Greycroft and Obvious Ventures. The company raised over $20 million in a series A venture capital round.

Our core values

#1 Sports Team: At Howdy, we win together. From players to support, everyone is vital to our success. We hire for excellence, prioritize teamwork, and strive for continuous improvement. We collaborate, seek advice, and actively contribute to Howdy's victories.

Altruism: Demonstrating altruism involves prioritizing the team and assuming the best in others. We communicate openly, provide honest feedback, and extend grace. Altruism is selfless service, focusing on supporting our players and team growth.

Curiosity: Being curious at Howdy means having the willingness to learn, adapt, and explore new ideas. We question existing beliefs, embrace humility, and see curiosity as our superpower. Demonstrating curiosity involves researching unfamiliar tasks, asking questions to understand the full picture, and seeking better ways to complete routine tasks.

Have Spirit: Having spirit at Howdy is about celebrating wins, building a sense of community, and bringing positivity. Demonstrating spirit involves attending events, getting to know teammates, participating in challenges, and proudly wearing the Howdy swag. Simply put, it's about bringing a super-fan spirit to work every day.