Solutions Engineer

Full-Time
Fully_Remote
Argentina, Chile, Colombia, Mexico, Peru, Uruguay, Brazil

We are hiring for two Solutions Engineer positions with different areas of focus: one centered on technical solutions and customer implementations, and another focused on technical customer success and pre-sales support.

Position 1: Technical Solutions Engineer

Role Summary

Serve as the technical bridge between enterprise customers and engineering teams, translating complex customer workflows and business requirements into practical technical solutions and clear implementation plans.

Desired Skills:

  • B2+ English level
  • 5+ years of experience in a technical customer-facing role
  • Experience translating business requirements into technical solutions
  • Strong understanding of APIs, webhooks, and software integrations
  • Experience with enterprise SaaS platforms and complex workflows
  • Experience collaborating with distributed engineering teams

Nice to Have:

  • Solution architecture experience
  • ATS/CRM integrations
  • Staffing, HR Tech, or marketplace platforms

Responsibilities

  • Lead technical discovery sessions with enterprise customers.
  • Diagnose complex workflow and integration issues.
  • Design technical solutions based on customer requirements.
  • Translate customer needs into technical specifications for engineering teams.
  • Support customer onboarding, implementation, and integrations.
  • Collaborate with engineering teams on requirements and technical constraints.

Position 2: Technical Customer Success & Pre-Sales Solutions Engineer

Role Summary

This role combines technical customer success, onboarding, and pre-sales support for enterprise SaaS customers. You will guide customers through platform adoption, troubleshooting, and technical evaluations while acting as the bridge between customer workflows and engineering teams.

This is not a software engineering role. No production coding is expected. Instead, you will navigate APIs, SDKs, and complex data workflows to communicate technical requirements and product constraints clearly to developers.

Desired Skills:

  • B2+ English level
  • 3+ years of experience in Solutions Engineering, Sales Engineering, Technical Customer Success, or Technical Support
  • Experience managing technical relationships with enterprise customers
  • Strong understanding of APIs, webhooks, SDKs, and software integrations
  • Experience with customer onboarding and technical troubleshooting
  • Experience supporting technical pre-sales or product evaluations
  • Stack: Python, Python SDKs, JavaScript, and Sentry

Nice to Have:

  • Cloud, containers, or data pipelines
  • Healthcare Tech or Medical Imaging
  • Early-stage startup experience

Responsibilities

  • Onboard enterprise customers and support platform adoption.
  • Provide technical guidance during trials and pre-sales processes.
  • Troubleshoot customer workflows and integrations.
  • Answer technical questions about platform capabilities.
  • Translate customer feedback and technical issues into requirements for Product and Engineering.
  • Manage onboarding, trials, and customer execution loops independently.

Who you are:

  • Strong technical communicator who can bridge customers, engineering, and product teams.
  • Analytical thinker who can break down complex workflows and technical problems.
  • Customer-oriented and comfortable working with enterprise stakeholders.
  • Autonomous problem solver with strong ownership.
  • Comfortable navigating ambiguity and fast-moving startup environments.
  • Collaborative, adaptable, and confident in technical conversations.

Some benefits:

  • 🖥️ Remote work
  • ⌚ Full-time schedule, flexible according to objectives
  • 🏖️PTO & holidays
  • 💻 Laptop

About Howdy

Howdy.com, founded in 2018 and headquartered in Austin, Texas, helps US companies who want to hire, manage, and retain their teams in Latin America (LatAm) directly but need help with multinational logistics, contracts, compliance, and culture. Companies that use Howdy.com get the best talent available in LatAm and gain access to an entire network and a thriving community of professionals who are changing the world. By partnering with Howdy.com, companies can expand their physical presence into some of the fastest-growing economies in LatAm.

Howdy.com is a member of Y Combinator and has garnered significant support from prominent investors, including Greycroft and Obvious Ventures. The company raised over $20 million in a series A venture capital round.

Our core values

#1 Sports Team: At Howdy, we win together. From players to support, everyone is vital to our success. We hire for excellence, prioritize teamwork, and strive for continuous improvement. We collaborate, seek advice, and actively contribute to Howdy's victories.

Altruism: Demonstrating altruism involves prioritizing the team and assuming the best in others. We communicate openly, provide honest feedback, and extend grace. Altruism is selfless service, focusing on supporting our players and team growth.

Curiosity: Being curious at Howdy means having the willingness to learn, adapt, and explore new ideas. We question existing beliefs, embrace humility, and see curiosity as our superpower. Demonstrating curiosity involves researching unfamiliar tasks, asking questions to understand the full picture, and seeking better ways to complete routine tasks.

Have Spirit: Having spirit at Howdy is about celebrating wins, building a sense of community, and bringing positivity. Demonstrating spirit involves attending events, getting to know teammates, participating in challenges, and proudly wearing the Howdy swag. Simply put, it's about bringing a super-fan spirit to work every day.