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Support Engineer

Full-Time
Fully_Remote
Argentina, Chile, Colombia, Mexico, Peru, Uruguay, Brazil

Summary of the Role

We are looking for a Technical Customer Support Engineer to help our top customers fully resolve issues in the apps they build on our platform, where non-technical users build and scale apps with an AI agent. You will handle bug fixes, architecture advice and integrations, then improve the underlying platform or AI agent so the same issue does not happen again. You will also maintain the knowledge base, automate the support workflow and be the first point of contact for platform incidents during your working hours.

Desired Skills

  • Full-Time availability
  • Advanced English (C1) or above
  • 3+ years of professional experience
  • Strong TypeScript and React background (at least 1 year of experience)
  • Solid knowledge of modern web app fundamentals (HTTP, APIs, auth, databases)
  • Proven ability to debug production issues (logs, traces, repros, minimal test cases)
  • Strong systems and architecture thinking (scalability, reliability, performance, security basics)
  • Excellent written communication
  • Prior experience in a customer-facing role (sales, pre-sales, customer support, etc.)
  • Track record of closing 50+ tickets a day

Responsibilities

  • Help top customers fully resolve issues in their apps: bug fixes, architecture advice and integrations
  • Update the underlying platform or AI agent so the same issue does not happen again
  • Maintain and improve the knowledge base
  • Automate the support workflow
  • Act as the first point of contact for platform incidents during your working hours

Nice-to-Haves

  • Experience with tools in our stack: Tailwind, Hono, Drizzle ORM, AI SDK, Temporal, Postgres, Redis, ClickHouse
  • Experience with Cloudflare, AWS, Infrastructure as Code (CDK, Terraform), Docker and OpenTelemetry
  • Experience working with AI models from OpenAI, Anthropic or Google

Who You Are

  • You write in a clear, simple and concise way, adapting your message to each audience
  • You are comfortable helping non-technical customers
  • You ship fast, iterate and correct mistakes quickly
  • You strive for excellence, have good taste and get the details right
  • You are hungry: you work hard and are willing to operate at any level

Some benefits:

  • 🏢 Offices in some cities
  • 🖥️ 100% remote work
  • ⌚ Full-time schedule, flexible according to objectives
  • 🏖️ PTO & holidays
  • ⚕️ Medical insurance

About Howdy

Howdy.com, founded in 2018 and headquartered in Austin, Texas, helps US companies who want to hire, manage, and retain their teams in Latin America (LatAm) directly but need help with multinational logistics, contracts, compliance, and culture. Companies that use Howdy.com get the best talent available in LatAm and gain access to an entire network and a thriving community of professionals who are changing the world. By partnering with Howdy.com, companies can expand their physical presence into some of the fastest-growing economies in LatAm.

Howdy.com is a member of Y Combinator and has garnered significant support from prominent investors, including Greycroft and Obvious Ventures. The company raised over $20 million in a series A venture capital round.

Our core values

#1 Sports Team: At Howdy, we win together. From players to support, everyone is vital to our success. We hire for excellence, prioritize teamwork, and strive for continuous improvement. We collaborate, seek advice, and actively contribute to Howdy's victories.

Altruism: Demonstrating altruism involves prioritizing the team and assuming the best in others. We communicate openly, provide honest feedback, and extend grace. Altruism is selfless service, focusing on supporting our players and team growth.

Curiosity: Being curious at Howdy means having the willingness to learn, adapt, and explore new ideas. We question existing beliefs, embrace humility, and see curiosity as our superpower. Demonstrating curiosity involves researching unfamiliar tasks, asking questions to understand the full picture, and seeking better ways to complete routine tasks.

Have Spirit: Having spirit at Howdy is about celebrating wins, building a sense of community, and bringing positivity. Demonstrating spirit involves attending events, getting to know teammates, participating in challenges, and proudly wearing the Howdy swag. Simply put, it's about bringing a super-fan spirit to work every day.